Terms and Conditions

Terms and Conditions

1. Introduction Welcome to Packout Prints! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and placing an order, you accept these terms and conditions in full. Do not continue to use Packout Prints' website if you do not accept all of the terms and conditions stated on this page.

2. Intellectual Property Rights Unless otherwise stated, Packout Prints and/or its licensors own the intellectual property rights for all material on our website. All intellectual property rights are reserved. You may access this from Packout Prints for your own personal use subjected to restrictions set in these terms and conditions. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

3. Products

  • All our products are 3D printed, and as such, there may be slight imperfections inherent in the manufacturing process. However, we strive to maintain the highest standards of quality and will always endeavor to deliver products of the highest possible quality.
  • Due to the custom nature of our products, all orders are printed to order and therefore non-refundable, except under certain circumstances.
  • Refunds may be considered on a case-by-case basis in the event of:
    • Product defects or damage not attributable to misuse or mishandling.
    • Failure to deliver the correct product as ordered.
    • Any other circumstances deemed appropriate by Packout Prints.
  • We aim to complete production and dispatch orders within 1-2 weeks. However, during periods of high demand or unforeseen circumstances such as personal leave or material shortages, production times may extend to 3 weeks.
  • For very large orders or orders requiring significant customization, production times may exceed 3 weeks. In such cases, we will notify and keep clients updated on the progress of their order.
  • Prices for our products are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the products.
  • We reserve the right to modify or discontinue any product at any time without prior notice.

4. Orders and Payment

  • Orders can be placed through our website, and payment can be made securely using the provided payment methods.
  • Full payment is required before orders are processed.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, inaccuracies, or errors in product or pricing information.
  • Changes or cancellations to orders may be accommodated before the order has started printing, subject to our discretion.
  • Requests for order amendments or cancellations should be made promptly by contacting us directly.
  • Orders cannot be amended or cancelled once they have started printing.
  • Any item that is custom made or ordered specially does not qualify for a refund.
  • Cancellations for custom orders or special requests may be considered, but refunds are at the sole discretion of Packout Prints.
  • In the event of a refund, Packout Prints reserves the right to deduct expenses incurred.

5. Shipping

  • We offer shipping within New Zealand and internationally, but international shipping arrangements must be made by contacting us directly before placing an order.
  • Standard shipping fees apply to all orders unless otherwise stated.
  • We aim to dispatch orders promptly, but delivery times may vary depending on the shipping carrier and destination.

6. Limitation of Liability

  • Packout Prints shall not be held liable for any indirect, consequential, or incidental damages arising out of or in connection with the use of our products or website.

7. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of New Zealand, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of New Zealand.
8. Wear and Tear
  • Products may experience wear and tear over time.
  • Improper use, handling, or storage may cause damage, including warping or breakage.
  • Replacement due to product failure is at the discretion of Packout Prints. If deemed a product failure, a replacement may be provided.
  • Packout Prints is not liable for damages resulting from improper use, handling, or storage.

9. Contact

  • If you have any questions about these terms and conditions or any other inquiries, please contact me at Reuben@Packoutprints.co.nz